Shipping policy

We’re excited to get your order on its way! Please take a moment to read through our shipping information so you know exactly what to expect.

 

 Order Processing:

 

  • All orders are processed within 1–3 business days (excluding weekends and public holidays)
  • Once your order has been dispatched, you’ll receive a confirmation email with tracking details

 

 During busy periods or sales, processing times may be slightly longer — thank you for your patience.

 

 Shipping Within Australia:

 We currently ship Australia-wide.

 Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping (if available): 1–3 business days 

 

 Delivery times are estimates only and may vary depending on your location and courier delays.

 

 

 Shipping Costs

 Shipping costs are calculated at checkout based on your location and order size.

Any applicable shipping promotions will be clearly displayed at checkout.

 

 

 International Shipping

 

 If international shipping is available, delivery times and costs will vary depending on destination and will be calculated at checkout.

Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

 

 

 Tracking Your Order

 Once your order has been shipped, you’ll receive an email with tracking information so you can follow its journey to your door.

 

 

 Delays & Lost Parcels

 While we do our best to ensure timely delivery, once your order has been handed to the courier, delays are unfortunately outside of our control.

 If your parcel appears lost or hasn’t arrived within a reasonable timeframe, please contact us at rayandcohome@outlook.com.au and we’ll do our best to help.

 

 

 Incorrect Address

 Please ensure your shipping address is entered correctly at checkout.

We cannot be responsible for orders sent to incorrect or incomplete addresses provided by the customer.

 

 

 Damaged Items During Shipping

 If your order arrives damaged, please contact us within 7 days of delivery with:

 

  • Your order number
  • Photos of the damaged item and packaging

 

 We’ll happily assist with a replacement or solution.

Have a wonderful day

Ray & Co Home