Refund policy

Return & Refund Policy

 

 

Ray & Co Home

 

We want you to love your Ray & Co Home purchase as much as we do. While we take great care to ensure all items arrive in perfect condition, we understand that occasionally things don’t go to plan.

 

 Returns

 We accept returns for faulty or damaged items only.

The majority of Ray & Co Home products are hand stamped. As a result individual pieces may have minor variations in shade, material, colour, pattern size, construction and or composition shown within the Website. These variations are part of the style and character of Ray & Co Home merchandise and should not be viewed as flaws. Requests for claim or credit will therefore not be recognised on the basis of these product variations.

 To be eligible for a return:

 

  • Items must be unused and in their original condition
  • Items must be returned in original packaging
  • Proof of purchase is required
  • Please contact us within 7 days of receiving your order

 

 Please note:

 

  • We do not offer returns for change of mind. If you have any questions before purchase please don't hesitate to send us an email at rayandcohome@outlook.com and we are more than happy to answer them.
  • Sale items are final sale and cannot be returned or refunded.

 

 Faulty or Damaged Items

 

 If your order arrives faulty or damaged, we’re here to help.

Please email us at rayandcohome@outlook.com.au within 7 days of delivery, including:

 

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the fault or damage.

 Once reviewed, we’ll arrange a replacement or refund, depending on what’s best for you.

 

 Refunds

 

 Once your return has been received and checked, we’ll let you know the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. We will refund back to how it was paid or you may have a credit note issued if you prefer.

 Please note that original shipping costs are non-refundable unless the item is faulty.

 

 Return Shipping

 

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service, as we can’t be responsible for items lost in transit.

 

 Exchanges

 We’re happy to replace items that are faulty or damaged. Please check your product as soon as it has arrived and notify us within 7 days.

If you change your mind about the design we will accept an exchange for another product as long as it is returned in its original packaging. We will post it out as soon as the original product has been returned. The postage to return to us will be on the customer.

If you believe your item needs to be exchanged, please reach out to us at rayandcohome@outlook.com.au